Service & advice
Service Level Agreement (SLA)
If you conclude an SLA contract with us, you will have first priority in the event of disruptions or failures. In the following table you can see the additional services that SLA partners have. The monthly costs are defined in a consultation.
| service | without SLA | with SLA |
|---|---|---|
| Advice | ||
| planning | ||
| realization | ||
| Antivirus protection | ||
| Updates to Windows Server & clients | ||
| Regular maintenance work on site | ||
| Monitoring and monitoring of your systems | ||
| Backup & recovery | ||
| Response time | Next business day | Max. 4 hours |
| Cost | According to effort | By appointment |